Managed Services Delivery
Maintenance and Support Services
C4AS provides Maintenance and Support Services designed to provide support and coverage of our customer’s infrastructure environment encompassing the following areas:
- 1st Level Support (Service Desk)
- 2nd Level Support (Support Engineer, Subject Matter Expertise)
- 3rd Level Support (Vendor)
- Identification of recurring incidents for Problem Management
- C4AS Service Manager
- Optional value added services
This service brings all of the required management skills complemented by an excellence in technology to our customers.
Managed Services Lite
C4AS provides Managed Services Lite offerings for customers that do not require the full suite of Managed Services. It is designed to meet the needs of the small and medium sized enterprise customers who require IT support and technical expertise, however, their IT demands do not require full scale Managed Services. Managed Services Lite services can be adapted to ensure that whilst an agreed reduced level of service is being provided the customer’s needs are still fully catered for.
Outsourced /Staff Augmentation Services
The C4AS Outsourcing service provides your company with the expertise to stabilize your workforce and meet your demanding IT needs. Our employees can join your team immediately, hit the ground running and contribute at an advanced level. To read more check our Placement Services.
The C4AS Service Desk handles all our customers’ IT enquiries providing a single point of contact for all technical issues. The C4AS Service Desk provides multiple channel enterprise-wide technical support, from basic call/ contact handling and dispatch, desk side support to remote assistance and customer support.
C4AS will establish and manage a PMO function to centralize and coordinate the planning, management and control of the customer's projects.
- Resource management, allocation and utilization for improved resource usage
- Project audits to enforce standards and methodology
- PM training and mentoring to develop staff
C4AS Hosting Services provide customers with a cost effective scalable infrastructure in a secure offsite location, allowing customers to focus on their core business leaving the operations and management of the enabling technology platform in the hands of experienced C4AS professionals.