Managed Services Consultancy
Due Diligence / Assessments
C4AS will perform a Due Diligence exercise in order to fully understand and help collect data to baseline the current IT landscape. The Due Diligence process is designed to validate our customer’s business, operational and technical environment. A more detailed understanding of the above allows C4AS to prepare the Managed Services Transformation road map and detailed proposal tailored and specific to our customer’s needs.
Quality Assurance and Process Improvement
C4AS will apply Quality Assurance to deliver the contracted services with ongoing process improvement activities to promote performance of our customer’s services at a level consistent with the highest professional standards. C4AS can optimize the current quality practices in place and continue to implement standard improved processes, methodologies and quality frameworks. C4AS will, in consultation with our customer, develop quality services and observe "best-of-breed" processes and tools taking steps to increase the productivity of information, improve the quality of deliverables produced and increase our customer's satisfaction levels.
Service Management encompasses business processes and business services, software and best practices to ensure that critical services are fully managed, consistently delivered and restored quickly in the event of an unplanned interruption. The C4AS Managed Services solution provides our customers with valuable reports based on best practices and tailored to the organization’s needs for enhanced decision making, executive management visibility and support.
Vendor Management allows customers to focus on running their business rather than managing vendor relationships. C4AS can provide a service interface with our customer’s IT, Finance and Contracts Departments as required to perform this function. C4AS will take care of all situations relating to any of their vendors, relieving the customer from dealing with issues and resolving those issues to the customer’s satisfaction.
Transformation can produce a road map detailing the key IT strategic initiatives that are required to complete the transformation journey.
The service can be utilized to address immediate IT needs, to the get the most business value from existing IT investments and to position IT organizations to deliver more business benefits in the future, allowing IT organizations to deliver greater value to the business.
C4AS Business Impact analysis (BIA), Business Continuity Planning (BCP) and Disaster Recovery (DR) planning provides the customer with identification and assessment of the importance of the critical components and implements measures to protect them. In the event of an unforeseen incident or disaster, the customer can continue to operate knowing that all critical services, applications and data are safely secured and available.